Thank you for selecting daplis.com! This Shipping Policy delineates the terms and conditions concerning the dispatch of merchandise to our esteemed clientele. Our objective is to furnish a smooth and dependable shipping encounter to guarantee your contentment.
1. Order Processing:
a. Once your order is submitted, our proficient team will undertake its processing within 10 business days. Kindly note that business days exclude weekends and public holidays.
b. Order processing encompasses the verification of product availability, execution of quality checks, and preparation for dispatch.
2. Shipping Methods and Delivery Time:
a. We proffer a variety of shipping methods tailored to accommodate your preferences. During the checkout procedure, you have the liberty to select from the array of available shipping options.
b. The anticipated delivery time hinges upon the chosen shipping method and the destination of the consignment.
c. Please be advised that the stated delivery time serves as an estimation and may be subject to variation due to circumstances beyond our purview, such as customs clearance procedures or unforeseen transit delays.
3. Shipping Rates:
a. Shipping rates are computed based on the weight, dimensions, and intended destination of the parcel.
b. The shipping charges shall be presented to you during the checkout process. Our endeavor is to extend competitive shipping rates to ensure affordability for our patrons.
4. International Shipping:
a. We extend our shipping services globally to numerous countries. However, we caution that additional customs duties, taxes, or fees might be applicable based on the regulatory framework of the destination country.
b. It is the responsibility of customers to settle any customs fees or charges levied by their respective countries. We recommend contacting your local customs office for detailed information prior to placing an order.
5. Order Tracking:
a. Subsequent to the dispatch of your order, we shall furnish you with a tracking number via email or through your account on our website.
b. The tracking number facilitates the monitoring of your shipment’s progress, providing you with real-time updates on its location and estimated delivery date.
6. Shipping Address:
a. Furnishing accurate and comprehensive shipping information is of paramount importance to ensure the successful delivery of your package.
b. Customers bear the onus of providing a valid shipping address at the time of order placement. Should any errors or modifications be necessary, please expeditiously contact our customer support team.
7. Undeliverable Packages:
a. In the event that a package is deemed undeliverable due to an erroneous shipping address, the recipient’s unavailability, or other unforeseen circumstances beyond our control, we shall endeavor to establish communication with the customer to resolve the matter.
b. Additional shipping charges may be applicable for the reshipment of undeliverable packages. If a satisfactory resolution cannot be reached, we reserve the right to cancel the order and issue a refund, excluding any shipping charges.
8. Order Cancellation or Modification:
a. Should you require the cancellation or modification of your order, please promptly contact our customer support team. We shall make every effort to accommodate your request, provided that the order has not yet commenced processing or shipment.
9. Returns and Refunds:
a. For information pertaining to our returns and refund policy, kindly refer to our dedicated Returns Policy.
10. Contact Us:
Should you possess any inquiries or concerns regarding our Shipping Policy, please do not hesitate to reach out to our customer support team. We are at your disposal to assist you and furnish further elucidation.
Please note that this Shipping Policy is subject to alteration without prior notification. The most recent version will perpetually be accessible on our website.